FAQ

What sizes do you offer?

• We offer Cowgirl Tuff waist sizes 24-40.  Inseams are available in 31” – 37”. 
• Select styles may not be available in all waist and inseam options.
•  We offer B. Tuff Jeans waist sizes 28-44.  Inseams are available in 30” – 38”. 
• Select styles may not be available in all waist and inseam options.
•  Check out our size chart available on each product page. Our size charts are specific to the product you are viewing.
•  We encourage our customers to read our product descriptions.  We offer a wide variety of styles and fits for everyone!

 How do I care for my products?

• For complete care instructions, refer to the care label found on the inside of the garment.
• Colored clothing, particularly bright and bold colors, should be washed in cold water.  We recommend washing vibrant colors by themselves for at least the first wash cycle. 
• Our hand-embellished products, such as those containing studs and crystals, should be handled with care.

  I'm having trouble placing an order.

• To place an order by phone, please call 1-877-868-7419.
• M-Th 7:00am to 4:00pm CST
• Friday 7:00am to 1:00pm CST

 Will I get an order confirmation?

• You will receive an order confirmation when checkout is complete.

 How long will it take to receive my order?

• Please allow 48 hours for your order to be processed.  All orders are processed Monday through Friday.  We do not ship on Saturday, Sunday, or holidays.  Processing times may exceed 48 hours during large sale events.
• We attempt to get product to you in an expedited manner but cannot assume responsibility for delays in shipment, including but not limited to delays arising from acts of God, natural disaster, weather, orders or acts of military or civil authority, national/international emergencies, or other unforeseen circumstances.

 How much does shipping cost?

• Please visit our Shipping page. 
• Customer is responsible for all import duties and fees for international shipments.

 Where can I find tracking information?

• You will receive a shipping confirmation so you can track your package(s).
• You can always login to your account to track your order at any time.

 Can I return my items?

• Please visit our Returns page.

 What form of payment do you accept?

• We accept Visa, MasterCard, Discover, American Express, PayPal, PayPal Pay Later, Apple Pay and Google Pay